Privacy Policy

Last updated on January 15, 2025.

Johansen Holdings Limited ("Amara," "we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL). This Privacy Policy describes how we collect, use, store, and protect information when you interact with our website and services (collectively, the "Services").

Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Contact Information: Name, email address, phone number, and other contact details provided through contact forms, booking links, or direct communications
  • Business Information: Company name, business type, industry, and other business-related details relevant to market entry coordination services
  • Communication Records: Correspondence, inquiries, and other communications with our team

Automatically Collected Information

  • Technical Data: Browser type, device information, operating system, IP address, and similar technical identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, and other analytics data collected through cookies and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To coordinate market entry services, facilitate communication with licensed third-party specialists, and manage your business setup journey
  • Communication: To respond to inquiries, provide updates, and communicate about our services
  • Business Operations: To improve our services, analyze usage patterns, and enhance user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations

Lawful Basis for Processing

We process your personal information based on the following lawful bases:

  • Consent: Where you have provided explicit consent for specific processing activities
  • Legitimate Interest: For business operations, service improvement, and communication necessary for service delivery
  • Contract Performance: To fulfill our obligations under service agreements
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third-Party Services

We do not sell your personal information. We may share information with the following categories of recipients:

  • Licensed Third-Party Specialists: We coordinate with licensed law firms, PRO services, accounting firms, and immigration providers to deliver services. These providers operate under their own professional licenses and privacy policies.
  • Service Providers: Third-party vendors who perform services on our behalf, such as hosting, analytics, and technical support, subject to appropriate data protection agreements
  • Legal Requirements: When required by law, court order, or regulatory authority

Cross-Border Data Transfers

Some of our service providers may store or process data outside the UAE. When data is transferred cross-border, we ensure appropriate safeguards are in place, including data protection agreements and compliance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

  • Active service relationships: For the duration of the service and a reasonable period thereafter
  • Marketing communications: Until you opt out or withdraw consent
  • Legal and regulatory requirements: As required by applicable laws

Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Subject Rights

Under applicable data protection laws, including UAE PDPL, you may have the following rights:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations
  • Objection: Object to certain processing activities based on legitimate interests
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request transfer of your data to another service provider where technically feasible
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@amara-arabia.ae.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve our services. Essential cookies are necessary for website functionality. Non-essential cookies, such as analytics cookies, may require your consent. For more information, please see our Cookie Policy or contact us.

Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after changes indicates acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Johansen Holdings Limited
Email: hello@amara-arabia.ae
Address: Masdar City Free Zone, Abu Dhabi, United Arab Emirates
License: MC 14076